WMD Logo award image WMD
Unit 7 Grange Road Industrial Estate
Albion Street
Southwick
West Sussex
BN42 4EN
United Kingdom
+44 (0) 1273 595746
Vat No: 625814928
Company No: 2592280
Twitter/WMD_online Facebook/WMDThePartsPeople

Terms And Conditions

General

Any typographical, clerical or other errors or exclusions in any sales material, quotation, price list, acceptance of offer, invoice or other document or information issued by WMD shall be subject to alteration without any liability to WMD and without any prior notice.

All goods remain the property of WMD until paid in full. However, it is the customer’s responsibility to ensure the goods are cared for while in their possession.

Shipping and Delivery Times

Please note, that all delivery times are estimated and cannot be guaranteed. Especially when larger volume orders are placed, delivery times may exceed those advertised here. Where possible we will inform you of any delay.

Mainland UK

On orders placed during working days before 3pm, we aim to provide a "Next working Day" service for Mainland UK only, provided the items are in stock. "Working Days" are Monday to Friday, excluding Bank Holidays. For example, an order placed at 4pm on a Thursday, will be dispatched on Friday, and delivered on Monday.

Orders sent via courier will arrive between 8am and 6pm, a signature is generally required on receipt. We are unable to give time slots for individual deliveries. You will receive a tracking number via email once the order has been dispatched by our warehouse. We reserve the right to change courier companies for individual deliveries at our own discretion, without giving prior notice. Supply errors must be reported within 7 days of delivery. Damaged goods must be reported to us immediately. We may ask you to supply photos of any damage. If your deliver is delayed (typically not delivered the next working day); in the first instance, we would ask that you check the Tracking Information provided. Often this will explain what has happened to the delivery (For example, left with a neighbour, left in a safe place etc). In the second instance, we would ask that you contact the courier company directly by phone. The details of which will be in the tracking link email. They may be able to give more information and to supply the telephone number of the nearest depot where the package is located, and arrange redelivery. We cannot be held responsible for any financial loss incurred, or cannot compensate for loss of good-will, as a result of any failure by a courier, or delivery service we use, to delivery the goods in a timely manor. If we believe a delivery has been ‘lost’, or there is going to be a severe delay caused by a courier or delivery service, we may choose to re-send part, or the whole order again.

Drop Shipping

We do not encourage "drop shipping" directly to end-customers. However, we understand that there may be instances where there is an urgent requirement to do so, and as a good-will gesture, we would consider doing this occasionally. Please contact us for further information.

Delivery Costs

Delivery costs in mainland UK are £5.95 (excl VAT) and carriage free threshold is £100 (excl VAT) for mainland UK only. There is no carriage free available for overseas orders. Saturday deliveries, and pre-noon weekday deliveries are available at an extra cost. Please contact us for more information.

The shipping charge for countries inside the EU (excluding the UK) is £12 (plus VAT where applicable). Orders for the rest of the world will be assessed on an individual basis.

Overseas Orders

Parcels up to 2kgs are sent using Air Mail, for larger consignments and those of a higher value, the shipping method varies from country to country.

Please note we cannot ship tyres, batteries, aerosols, oils, solvents or any substance deemed "hazardous" outside of mainland UK.

Please allow up to 10 working days for deliveries to EU member states, and up to 20 workings days for countries outside the EU.

Any package sent outside the UK may be subject to special Customs Restrictions. It is the recipients responsibility to resolve any issues themselves with their respective Customs authority.

Customs Restrictions vary from country to country and may change from time to time, so please consult your own Customs authority requirements before placing your order. We cannot be held responsible for any financial loss incurred, or cannot compensate for loss of good-will, as a result of loss or delay caused by a Customs related issue.

We reserve the right to use a courier of our choice when sending overseas orders. Those couriers may, in turn, sub-contract their courier service to another service provider in-country. Those sub-contractor may have their own special limitations and conditions regarding size, weight, dimension, restrictions on substance and delivery addresses they can deliver to. Ultimately meaning that the package may need to be collected directly from their in-country depot, which may require the production of supporting documents etc. We will always strive to use a courier that we feel will be able to delivery the package “to your door” however, as we cannot either verify the validity of foreign addresses, or the special conditions of sub-contractors, we cannot guarantee this.

All orders outside the Mainland UK will be sent in only one shipment. Please bear this in mind when ordering items that require us to order stock in, as this may delay your order.

Part-Shipment Policy

For smaller orders (under £50) or where the majority of the items are out of stock, only 1 shipment will be sent, the order will be held until the whole order can be fulfilled.

For larger orders (over £50), we will send in stock items first, with outstanding items "to follow" (sent in one shipment when all the items come into stock). We reserve the right to use 1st class post for these items (where applicable), which is a non-tracked service, and may take typically 2-3 working days. If you require any "to follow" items urgently, please contact us, and we may be able to ship the item with another order.

Returns Policy

When goods are supplied in error, we will cover all shipping costs and exchange or credit in full. Supply errors must be reported within 7 days of delivery. Returns can only be accepted by prior arrangement and should have a covering note with the invoice number clearly marked.

We reserve the right to charge a 15% restocking fee on goods returned to us when ordered in error, or are no longer required. We also ask that customer keep these types of returns to a minimum. Electrical goods cannot be returned in these instances. Typically we aim to process all returns within 10 working days, from date of receipt. However, during busy periods, this may be longer.

We require all items to be returned unused, and in a mechanisable condition, in it’s original intact packaging, with no oily fingerprints etc.

Warranty Returns

The warranty period varies from item to item. In the first instance, please either email us, or phone us explaining the problem. If the item is covered under warranty, please return with a covering note including your details and a copy of the original invoice. We cannot accept items back that are contaminated with fuel, oil, acid, brake fluid, or any other hazardous substances.

We may require you to supply more details about the items, including photographs if necessary. We may also need to liaise with our own suppliers and manufacturers to resolve the problem.

We reserve the right to have the items repaired or replaced, credited or refunded at our own discretion. If we believe the cause of the problem to be the result of misuse, accidental damage, modification, or incorrect fitting, we may refuse to honour the warranty, or offer partial credit.

We cannot be held responsible for any financial loss incurred, or cannot compensate for loss of good-will, as a result of the direct or in-direct failure of any item we sell. Whether this be caused by manufacture defect, service life, premature wear or under-performance, or by over expectation of any of the aforementioned.

Customer Information Policy

Please read our Privacy Policy regarding how we store your information.

It is the responsibility of the customer to inform us of any changes to their details. You can do this by emailing contactus@wmd-online.com. We are unable to verify the accuracy of any information supplied to us by a customer, and cannot be held responsible for errors or omission in the information given to us.

Account Applications

As a business-to-business provider, we are only able to accept account applications from legitimate, established motorcycle or motorcycle related businesses. Applicants must have a permanent business address, that is non-residential. This may include, for example, motorcycle workshops, motorcycle retailers, motorcycle dealers, training schools, mobile workshops and education authorities operating motorcycle related education courses.

When applying for a trade account, it is assumed that you have authority to do so. Our payment terms are strictly Payment with Order, and we accept Credit and Debit cards, and Paypal.

When applying for a trade account, the application must be made in the name of the business or partnership, or in the name of a Sole Trader. The delivery address, contact information and any other credentials supplied must belong to the business in question. Any discrepancies discovered, may delay the application process, or result in a refusal.

We aim to process all Account Applications within 2-3 workings days, however, in busy periods, this may be longer.

Minimum Annual Turnover

We reserve the right to withdraw trade terms from any account with an annual turnover of less than £500 excluding VAT.