UK Orders
We use Royal Mail 1st Class Post, and DPD for all shipments.
Royal Mail 1st Class Post is subject to the total weight of the consignment being less than 2kg. While the 1st Class service usually takes approximately 3 days to arrive from the date of dispatch, we must allow 7 working days before we can investigate a missing parcel.
DPD is a Next Day service. While the majority of orders are delivered the next day, we are only able to intervene and investigate missing/undelivered parcels after 2 working days. This is in line with DPDs terms and conditions.
*Orders placed before 15.00 Monday to Friday will be dispatched the same day. All orders placed after 15.00 will be dispatched the following day. Orders placed Saturday and Sunday will be dispatched the following Monday. *Subject to stock availability.
Orders below the value of £15 ex VAT are granted free Royal Mail 1st Class shipping. Orders over £100 ex VAT are granted free standard DPD shipping. If you wish to upgrade to a pre 12pm DPD service, the full fee will need to be paid.
Consignments under 2kg can be sent via Royal Mail Air Mail or DHL.
Larger consignments and those of high value are sent with DHL. Please note we cannot ship some large and heavy items such as tyres, batteries and screens outside the United Kingdom.
Estimated delivery times below.
Europe EU : 10-15 working days.
Europe Non-EU : 15 - 30 Working days.
USA & Canada : 14 - 21 working days (subject to customs clearance).
Australia & New Zealand : 14 - 21 working days (subject to customs clearance).
Rest of the World - up-to 30 working days.
Returns
We hope that you are happy with your order, however, there may be instances where you wish to return an item. We ask that customers return items unused and with their original packaging. All returns should include a covering note stating the reason for the return and the order number clearly marked. Please retain the proof of postage until we have confirmed receipt of the items. We recommend sending by a recorded postage method. Refunds will be processed by the original payment method. If you paid on card, it can take up to 7 days to appear back in your account, with PayPal refunds taking up to 30 days to refund if you've simply changed your mind. You have 30 days from the date of purchase to return your item(s) for a refund. Customers are responsible for return shipping costs where items are supplied correctly.
Exchanges
We allow customers up to 6 months after the purchase date to return the item for exchange, provided the item is in re-saleable conditions and proof of purchase can be established.
Supply errors
We ask that customers report supply errors as soon as possible after delivery. We reserve the right to decline issues reported beyond 6 months of the purchase date. Please check your order thoroughly on receipt. Where goods are supplied in error, or arrive damaged, we will cover all shipping costs and exchange or refund in full. We reserve the right to charge a 15% restocking fee for items that are returned in poor condition or outside of the accepted time period.
Electrical Items
Please note that when fitting electrical parts these can be damaged by the same faulty electrical system that caused the initial failure. In such circumstances these parts cannot be returned for a refund
Fitting Issues
Where customers experience issues fitting parts to their vehicle, we will always endeavor to thoroughly investigate and rectify where possible. We will first try to ascertain that you have purchased for the correct model of bike and that no modifications have been made. We cannot be held liable for issues fitting standard parts to non-standard or modified vehicles.
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UK Orders
All WMD orders are sent directly from our UK warehouse.
We use Royal Mail 1st Class Post, and DPD for all shipments.
Royal Mail 1st Class Post is subject to the total weight of the consignment being
less than 2kg. While the 1st Class service usually takes approximately 3 days to
arrive from the date of dispatch, we must allow 7 working days before we can
investigate a missing parcel.
DPD is a Next Day service. While the majority of orders are delivered the next day,
we are only able to intervene and investigate missing/undelivered parcels after 2
working days. This is in line with DPDs terms and conditions.
*Orders placed before 15.00 Monday to Friday will be dispatched the same day. All
orders placed after 15.00 will be dispatched the following day. Orders placed
Saturday and Sunday will be dispatched the following Monday. *Subject to stock
availability.
Orders below the value of £15 ex VAT are granted free Royal Mail 1st Class
shipping. Orders over £100 ex VAT are granted free standard DPD shipping. If you
wish to upgrade to a pre 12pm DPD service, the full fee will need to be paid.
Overseas Orders
Consignments under 2kg can be sent via Royal Mail Air Mail or DHL.
Larger consignments and those of high value are sent with DHL. Please note we
cannot ship some large and heavy items such as tyres, batteries and screens
outside the United Kingdom.
Estimated delivery times below.
•Europe EU : 10-15 working days.
•Europe Non-EU : 15 - 30 Working days.
•USA & Canada : 14 - 21 working days (subject to customs clearance).
•Australia & New Zealand : 14 - 21 working days (subject to customs clearance).
•Rest of the World - up-to 30 working days.
Returns
We hope that you are happy with your order, however, there may be instances
where you wish to return an item. We ask that customers return items unused and
with their original packaging. All returns should include a covering note stating the
reason for the return and the order number clearly marked. Please retain the proof
of postage until we have confirmed receipt of the items. We recommend sending
by a recorded postage method. Refunds will be processed by the original payment
method. If you paid on card, it can take up to 7 days to appear back in your
account, with PayPal refunds taking up to 30 days to refund if you've simply
changed your mind. You have 30 days from the date of purchase to return your
item(s) for a refund. Customers are responsible for return shipping costs where
items are supplied correctly.
Exchanges
We allow customers up to 6 months after the purchase date to return the item for
exchange, provided the item is in re-saleable conditions and proof of purchase can
be established.
Supply errors
We ask that customers report supply errors as soon as possible after delivery. We
reserve the right to decline issues reported beyond 6 months of the purchase
date. Please check your order thoroughly on receipt. Where goods are supplied in
error, or arrive damaged, we will cover all shipping costs and exchange or refund
in full. We reserve the right to charge a 15% restocking fee for items that are
returned in poor condition or outside of the accepted time period.
Electrical Items
Please note that when fitting electrical parts these can be damaged by the same
faulty electrical system that caused the initial failure. In such circumstances these
parts cannot be returned for a refund
Fitting Issues
Where customers experience issues fitting parts to their vehicle, we will always
endeavor to thoroughly investigate and rectify where possible. We will first try to
ascertain that you have purchased for the correct model of bike and that no
modifications have been made. We cannot be held liable for issues fitting
standard parts to non-standard or modified vehicles.
EN